Customer service

With distribution hubs in each of the major regions of the continent, we can deliver the product you need, when you need it. Our combined sales force includes over 35 people throughout North America, each with the commitment to customer service that has been the key to our growth for over one hundred years. 

 Shipping

When standard shipping is chosen, American Biltrite determines the most efficient shipping carrier for your order.

Express Shipping
If you require express shipping, remember to tell us your UPS or other carrier code when you proceed to checkout.

Sample Shipments within the United States and Canada
Orders within the U.S. and Canada can be shipped by standard or express service. 

• Standard service in the U.S. typically takes 3 to 5 business days. 
• Express service in the U.S. typically takes 1 to 3 business days

  (we will need your UPS or other courier code).

Delivery time can vary for Alaska and Hawaii.

International Shipments 
International orders are normally delivered within 5 business days to most metropolitan areas around the world. 
Please contact us for international shipments

Edit or Cancel my Order
If you wish to edit, change or cancel your order after it has been placed, please call customer service immediately. If your order has already been processed, you will not be able to cancel it.

Order Tracking
For order tracking, contact the shipping service that is handling your order. This service is not offered by American Biltrite.

Return Policies
Because we only ship samples from this Website, returns are not accepted.

Stock Availability
If an item is out of stock we will notify you by phone or email.