Privacy policy

What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, you may be asked to enter your first and last name, email address, mailing address, phone number, fax, company and job title in order for us to fill your order. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs).
  • To improve our website (we continually strive to improve the site based on the information and feedback we receive from you).
  • To improve customer service (your information helps us to respond more effectively to your customer service requests and support needs).
  • To process transactions (we do not sell, trade or otherwise transfer to outside parties your personal information).
  • To administer a contest, promotion, survey or other site feature.
  • To send periodic emails.

 Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed instructions at the bottom of each email.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser. Cookies enable websites or service provider systems to recognize your browser and remember certain information.

We use cookies to remember and process the items in your shopping cart, to save your preferences for future visits and to compile data about site traffic and site interaction to help us offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

Do we disclose any information to outside parties?
We do not sell, trade or otherwise transfer to outside parties your personal information. This does not include trusted third parties who assist us in operating our website, conducting our business, or serving you, so long as these parties agree to keep this information confidential. This includes companies we work with to fulfill your order, such as shipping companies like FedEx or UPS. 

We may also release your information if we believe it appropriate in order to comply with the law, enforce our site policies, or protect our or others' rights, property or safety. However, non-personal visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Security
We take appropriate physical, electronic, and other security measures to help safeguard personal information from unauthorized access, alteration or disclosure.

Children's Online Privacy Protection Act Compliance
We comply with the requirements of COPPA (Children's Online Privacy Protection Act); we do not collect any information from anyone under 18 years of age. Our website, products and services are all addressed to people who are at least 18 years of age.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent
By using our site, you consent to our privacy policy.

Delete your personal information
If you would like American Biltrite to delete any personal information you have provided, please send an email to information@american-biltrite.com with your name and the words "Delete my personal information" in the subject line.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

This policy was last modified on October 19, 2009.

Contact Us
If you have any questions regarding this privacy policy you may contact us using the information below.

American Biltrite
200 Bank Street
Sherbrooke, Quebec J1H 4K3
Canada

Phone: 1.819.829.3300
Fax:      1.819.829.3360
information@american-biltrite.com